Refund policy

About before the arrival of the product:
Cancellations and changes after the order is completed are accepted only if you contact us within 3 hours after placing the order.
However, if the ordered itmes has already been shipped, it cannot be canceled or changed.
In the case of refund due to cancellation or change, if transfer fee, settlement fee, etc occur, customer will be responsible.

In addition, quick delivery products cannot be canceled or changed.
When ordering, please check the contents carefully before purchasing.

About after the product arrives:
When you receive the product, please check the delivered product. If there are any problems or discrepancies with your order, please contact us within 3 days after delivery.

1.If the product is defective or different from your order:
Please send an email to info@ronron-lolita.com within 3 days after arrival, specifying your name and order number (if you  know) at the time of ordering.
*When you contact us, please attach an image that shows the defective part, etc., so that we can respond smoothly after your inquiry. Thank you for your cooperation.
Please complete the return procedure within 7 days after contacting us.
In that case, the shipping fee will be borne by this shop.

If the item is in stock in our shop, it will be exchanged instead of refunded. Please note.

In addition, you cannot return or exchange items that fall under any of the following 1 to 9.

1. If the size does not fit. It is different from the image. It was not dlivered in time for the desired date, etc.
2. If you do not contact us within 3 days after delivery.
3. If you do not complete the return procedure within 7 days after contacting us.
4. If untagged.
5. If the titems are returned without prior contact.
6. If you have used the product more than once.
7. If the product is defaced by the customer
8. If the following characteristics apply
9. After returning the product, if it is judged by our company that there is a feeling of use or that it is not a defective product.

Due to the characteristics of overseas products and online shopping, the following items do not correspond to defective products, so we cannot accept returns or exchanges.
Thank you for your understanding.

・The color of the posted photo and the actual product may differ depending on the monitor and browser.
・There may be a difference of about 1-3 cm between the posted size and the actual size.
・Depending on the time of production, there may be minor changes in specifications such as buttons and accessories.
In rare cases, the buttonhole is not open or is not open enough (the customer has to make a hole along the stitching).
・Thread disposal, sewing, etc. may not be very beautiful.
・Fasteners are hard and may be difficult to lift up.
・The package may be opened for checking during customs clearance.

2. Refunds
Refund of the product price will be made after confirming the arrival of the returned product, so it will take about a week. We will refund the applicable product price (tax included) and shipping fee.

3. Refund method
If you use credit card payment, Amazon Pay, Google Pay, etc., the refund will be made through the payment company.
If you use convenience store payment or bank transfer, we will refund you by bank transfer.

4.Others
If the customer refuses to receive the product, if the product is returned to the shop due to continued absence, or if the product cannot be delivered due to an incomplete entry of the customer's name and address, etc,  please note that we will charge the full amount cost as a cancellation fee for "actual expenses such as round-trip shipping fee + return handling fee (see below)". The free shipping is also included.

Order amount (tax included)	Return handling fee (tax included)
33,000 yen or less	1980 yen
33,000 yen over	Order amount × 6%

・If the cancellation fee is less than the order amount, it will be offset against the order amount (the amount of the order minus the cancellation fee will be refunded. In the case of a refund by bank transfer, the transfer fee will be borne by the customer).
・If the cancellation fee exceeds the order amount, the balance will be offset against the order amount and the shortfall will be transferred by the customer to our designated bank account. The transfer fee will be borne by the customer.
・Please note that shipping charges will not be refunded.
・As a general rule, we do not resend returned items.