Legal notice

Company name

xeArts Co., Ltd.

Sales manager name

Itsue Kawaguchi


〒460-0007 TOMITA Building 3F, 2-9-8 Shinsakae, Naka-ku, Nagoya City

Phone Number


Call reception hours

Weekdays 10:00-18:00

Email address

* We will reply to your inquiry within 2 business days (excluding weekends and holidays).


Selling price

The sales price shall be the displayed amount (display price/tax included).

Necessary charges aside from product price

  • Show price including consumption tax
  • Standard shipping
    • 600 yen (tax included)
      • However, Hokkaido and Okinawa prefectures are 1,200 yen (tax included)
    • Free shipping for purchases over 10,000 yen (tax included).
      • However, Hokkaido and Okinawa prefectures are 600 yen (tax included)
  • Bank transfer fee (*Only when using bank transfer)
  • Convenience store payment fee (*Only when using convenience store payment (prepayment))
  • 190 yen (tax included)

Shipping time

  • We will ship the item within 7 days to 3 weeks after you place your order (if you use convenience store payment or bank transfer, after confirming your payment).
  • If the product is out of stock, we will contact you separately.
  • Please see our shipping policy for details.

Payment method

  • Credit card (only in your name)
  • Bank transfer (advance payment, payment fee of 190 yen will be borne by the customer)
  • Convenience store payment (advance payment, transfer fee will be borne by the customer)
  • pay later payday
  • PayPay online payment
  • amazon pay
  • Shop Pay
  • Google Pay
  • Apple Pay

Application expiration date

  • In the case of bank transfer or convenience store payment (prepayment), please make payment within 5 days after placing your order.
  • In the above case, if payment is not made within 5 days, the order will be cancelled.
  • In the above cases, for customers who repeat the act of not paying after placing an order, we may cancel the order without notice.

About returns/exchanges/cancellations
  • Cancellations after completing an order are only accepted if you contact us within 3 hours after placing the order. The same applies to requests to change the size, color, etc. of the ordered product after the order has been placed. However, if the order has already been shipped, it cannot be canceled or changed. In addition, instant delivery products cannot be canceled or changed. When ordering, please check the contents carefully before purchasing.
  • We will refund or exchange only if the product is defective or different from the ordered product.
  • Please see our refund policy for details.