Please be sure to check before purchasing
*After completing the order, an order completion email will be automatically sent from email@example.com.
If you haven't received it, it may have been sorted into your spam folder or blocked or deleted by an email filter, so please check.
*We will send an order completion email within 3 business days after the automatic order completion email. The sales contract will be concluded with this transmission, so please be sure to check the product arrangement completion email. We will also contact you by email regarding delivery delays and other inquiries regarding your order.
[About the product]
- Please note the following points regarding the characteristics of the product.
- The color of the actual product may differ from the posted photo depending on the monitor or browser.
- The size is indicated in cm, and there may be a difference of about 1-3 cm from the actual size.
- Specifications may change depending on the production time.
- As this is an overseas product, in rare cases the buttonhole may not be open or the buttonhole may not be open enough, but please note that this is not a defective product. ). Similarly, threading and sewing (zippers are difficult to lift, etc.) may be more sloppy than domestic products, but please note that this is not a defective product.
- The package may be opened for checking during customs clearance.
[About product arrangement]
- Regular products and reserved products will be ordered from overseas manufacturers . We update the stock status of the products from time to time, but depending on the timing of your order, we may not be able to arrange it due to out of stock, end of production, etc. In that case, we will inform you by e-mail within 3 business days from the order.
- Items that are out of stock will be canceled and refunded. We apologize for the inconvenience, but please understand in advance.
- After ordering from an overseas manufacturer, we inspect the product at an overseas warehouse and ship it to Japan. If an abnormality is found during the inspection, it will be ordered again.
- We cannot accept cancellations for the reason that you will not be in time for the wearing date . Please allow plenty of time for your order.
- If you are in a hurry, please order an immediate delivery item that will be shipped from Japan (size and color are limited).
[About delivery days]
*Orders placed during the period from late December to January 31 will not be processed due to long holidays at overseas warehouses.
Regular product: 1 month to 1 month and a half
Reservation product: Listed on each product page + several weeks
becomes. Click here for details
- For regular products (ordered and shipped from overseas)
- After your order (after confirmation of payment), we will deliver it in about 10 to 30 days .
- In the case of pre-ordered products (pre-ordered and shipped from overseas)
- Please refer to the individual product pages for estimated delivery times.
- If you place an order with regular items, we will ship them all together when all the items are ready.
- In the case of immediate delivery products (shipped from Japan)
- We will ship within 3 business days after you place your order (convenience store payment/bank transfer after confirmation of payment). Click here for the required number of days from shipping to delivery .
- If you order regular items and reserved items at the same time, they will be shipped separately.
- Click here for details and notes on instant delivery products.
- Regular products and reserved products will be transported to Japan by international mail and delivered by Sagawa Express or Japan Post. Immediate delivery products will be delivered by Japan Post from our domestic warehouse (Aichi Prefecture).
- Due to the reduction of flights due to the spread of new coronavirus infection, it may take longer than usual to arrive in Japan. Please purchase with plenty of time after understanding.
- In case of delay from the above schedule, we will contact you separately.
[Cancellation of orders and returns]
- Order cancellations and changes due to customer convenience are only accepted if you contact us by e-mail within 3 hours of placing the order (however, instant delivery products cannot be canceled or changed).
- Regarding returns and exchanges after the product arrives, we will only accept it if you have received a product that is different from your order or if you have received a defective product, and if you contact us within 3 days of arrival and return it within 7 days. (We do not accept returns or exchanges for customer reasons (did not arrive in time for wearing, different from the image, etc.).
- Please see our refund policy for details.
[About payment method]
Credit cards etc. are limited to the name of the person. For bank transfer and convenience store payment, please pay within 5 days after ordering.
- credit card
- Bank transfer (advance payment, transfer fee is borne by the customer)
- Convenience store payment (advance payment, transaction fee of 190 yen is borne by the customer)
- pay later payday
- PayPay online payment
- amazon pay
- Shop Pay
- Google Pay
- Apple Pay
[About contact method]
- We will contact you by e-mail regarding delivery delays and other matters related to your order.
- Please check your settings so that you can receive emails from our company's addresses firstname.lastname@example.org and email@example.com.
- Recently, there have been many cases where e-mails from our company cannot be received due to spam filters, etc. The customer shall be responsible for any disadvantage suffered by the customer due to the failure to receive the e-mail, and the Company shall not be held responsible.