FAQ

If the purchase amount price is 10,000 yen (including tax) or more.

• Other than Hokkaido and Okinawa: Free
• Hokkaido, Okinawa: 600 yen (tax included)

If the purchase amount price is less than 10,000 yen (tax included).

• Other than Hokkaido and Okinawa: 600 yen (tax included)
• Hokkaido, Okinawa: 1,200 yen (tax included)

Cancellation is not possible for the reason that you will not be in time for the wearing date. Please allow plenty of time for your order. If you are in a hurry, please order an Quick delivery item that will be shipped from Japan (size and color are limited).

• In the case of regular products (ordered and shipped from overseas manufacturers)
• After your order (after confirmation of payment), we will deliver it in about 10 to 30 days .

• In the case of reserved products (reserved orders and shipments from overseas manufacturers)
• Please refer to the individual product pages for estimated delivery times.
• If you place an order with regular items, we will ship them all together when all the items are ready.

• In the case of immediate delivery products (shipped from Aichi Prefecture)
• If you place an order (About convenience store payment and bank transfer for the product, it will be shipped after the confirmation.) by noon on a weekday, we will ship it on the same day. 
• If you order regular items and reserved items at the same time, they will be shipped separately.
• Click here for details and notes on quick delivery products.

• If there is no particular description, it will be "regular product". "Quick delivery item" refers to an Quick delivery item for which "Quick delivery" is selected from the "Delivery" tab.

• Currently, it may take longer than usual to arrive in Japan due to the impact of global flight reductions due to the spread of the new coronavirus infection. Please purchase with plenty of time after understanding.

• Due to the manufacturer's circumstances and overseas circumstances, there is a possibility that the delivery may be delayed from the above schedule. 

・In the case of regular products and reserved products

All items will be shipped together once all items have been collected. If you want to separate the shipment, please order one by one.

・In the case of quick delivery products and regular products or reserved products

We will send it separately. Please be assured that there is no additional shipping charge.

The delivery address cannot be changed after the shipping procedure is completed. Please contact the delivery company (Japan Post/Sagawa Express) directly.

If it is before the shipping procedure, we will change the shipping address, so please contact us via chat or inquiry .

We may ask you to verify your identity by phone or submit your identity verification documents. In addition, it may not be possible to change the delivery address even before the shipping procedure. Please note.

If you create an account here with the email address you used when ordering, you can check the current shipping status and registered shipping address.

You can also check by entering the order number and the email address you used when ordering at "Track Order" section of the chat.

1. "Notice of International Shipping" email when shipped from overseas warehouse
2. When the package is handed over to the delivery company at the domestic warehouse, an email will be sent with the "shipment status (domestic tracking number) notification".

You can check the current delivery status from the tracking number in the email in 2.

Sales office stop and convenience store receipt are not possible.

(It used to be possible before, but it is no longer possible due to change in the contract with the shipping company. Thank you for your understanding.)

Due to the contract with the delivery company, we cannot instruct the delivery company to leave the package or deliver it to a delivery box.

If you wish to arrange delivery, please contact the delivery company yourself.

• For regular products and reserved products, we will inform you of the inquiry number by e-mail after the arrival in Japan, so please contact the delivery company from there.
• For instant delivery products, the inquiry number is included in the shipping notification email, so please contact the delivery company from there.

We also accept shipments outside of Japan.
If there is a product that you are interested in, we will give you an estimate including the shipping fee.

Please feel free to contact us by chat or email (info@ronron-lolita.com).

We offer international shipping, if you have any interst in our product o, please feel free to contact us on Email (info@ronron-lolita.com) or send DM ( Instagram , Twitter , Tiktok ).

We will get back to you in few days.

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