I haven't received an order confirmation email. Have you received my order?

An order confirmation email will be sent automatically. If your order has been completed and you have not received an email, it may be due to one of the following reasons.

  • There is an error in the email address you entered.
  • sorted into the spam folder
  • Unable to receive spam mail (Even if you do not set it yourself, there are some cases that it is automatically recognized as an error mail by the mail filter and cannot be received)

In order to receive email smoothly, please set the receiving settings for "info@ronron-lolita.com" and "ronron.lolita@gmail.com" in the domain designation reception and "mail address reception permission settings".

If you do not receive an order confirmation e-mail within an hour after placing your order, please contact us via chat or contact after setting the above reception permission (please let us know your e-mail address and name at the time of ordering).

 

About Delivery

How much is the shipping cost?

If the purchase amount price is 10,000 yen (including tax) or more.

  • Other than Hokkaido and Okinawa: Free
  • Hokkaido, Okinawa: 600 yen (tax included)

 

If the purchase amount price is less than 10,000 yen (tax included).

  • Other than Hokkaido and Okinawa: 600 yen (tax included)
  • Hokkaido, Okinawa: 1,200 yen (tax included)

When will the items arrive?

Cancellation is not possible for the reason that you will not be in time for the wearing date. Please allow plenty of time for your order. If you are in a hurry, please order an Quick delivery item that will be shipped from Japan (size and color are limited).

  • In the case of regular products (ordered and shipped from overseas manufacturers)
    • After your order (after confirmation of payment), we will deliver it in about 10 to 30 days .
  • In the case of reserved products (reserved orders and shipments from overseas manufacturers)
    • Please refer to the individual product pages for estimated delivery times.
    • If you place an order with regular items, we will ship them all together when all the items are ready.
    • In the case of immediate delivery products (shipped from Aichi Prefecture)
      • If you place an order (About convenience store payment and bank transfer for the product, it will be shipped after the confirmation.) by noon on a weekday, we will ship it on the same day. 
      • If you order regular items and reserved items at the same time, they will be shipped separately.
      • Click here for details and notes on quick delivery products.
      • If there is no particular description, it will be "regular product". "Quick delivery item" refers to an Quick delivery item for which "Quick delivery" is selected from the "Delivery" tab.
        • Currently, it may take longer than usual to arrive in Japan due to the impact of global flight reductions due to the spread of the new coronavirus infection. Please purchase with plenty of time after understanding.
            • Due to the manufacturer's circumstances and overseas circumstances, there is a possibility that the delivery may be delayed from the above schedule. 

            How about the shipment of the items which the delivery date is different from other items?

            ・In the case of regular products and reserved products

            All items will be shipped together once all items have been collected. If you want to separate the shipment, please order one by one.

            In the case of quick delivery products and regular products or reserved products

            We will send it separately. Please be assured that there is no additional shipping charge.

             

            Can I specify a delivery date?

            Currently, we do not accept a scheduled delivery request.

            Can I change the delivery address?

            The delivery address cannot be changed after the shipping procedure is completed. Please contact the delivery company (Japan Post/Sagawa Express) directly.

            If it is before the shipping procedure, we will change the shipping address, so please contact us via chat or inquiry .

            We may ask you to verify your identity by phone or submit your identity verification documents. In addition, it may not be possible to change the delivery address even before the shipping procedure. Please note.

            Can I check the current delivery status?

            If you create an account here with the email address you used when ordering, you can check the current shipping status and registered shipping address.

            You can also check by entering the order number and the email address you used when ordering at "Track Order" section of the chat.

            Will I receive an email before shipping?

            We will send you an email at the following two times.
            1. "Notice of International Shipping" email when shipped from overseas warehouse
            2. When the package is handed over to the delivery company at the domestic warehouse, an email will be sent with the "shipment status (domestic tracking number) notification".

            You can check the current delivery status from the tracking number in the email in 2.

            Is it possible to specify to stop it at the shipping company's office and pick it up there? Or can I receive it at a convenience store?

            Sales office stop and convenience store receipt are not possible.

            (It used to be possible before, but it is no longer possible due to change in the contract with the shipping company. Thank you for your understanding.)

            Is it possible to leave or deliver to a delivery box?

            配送業者との契約上、置き配や、宅配ボックスへの配送を弊社から配送業者に指示することはできません。

            置き配等をご希望の場合は、お客様ご自身にて配送業者にお問い合わせくださいますようお願い申し上げます。

            • 通常商品、予約商品については国内到着後に問い合わせ番号をメールにてお知らせしておりますので、そちらから配送業者へお問い合わせください。
            • 即納商品については発送のお知らせメールにお問い合わせ番号が記載されておりますので、そちらから配送業者へお問い合わせください。

             

              Is it possible to ship outside of Japan? (Can you ship overseas?)

              We also accept shipments outside of Japan.
              If there is a product that you are interested in, we will give you an estimate at including the shipping fee.

              Please feel free to contact us by chat or Email (info@ronron-lolita.com).

              We offer international shipping, if you have any interest in our products, please feel free to contact us by Email (info@ronron-lolita.com) or send DM ( Instagram , Twitter , Tiktok ).

              We will get back to you in few days.

              international-shipping

              About Order

              Can I cancel or change my order?

              Cancellation or change because of customer's personal preferences are accepted only if it is contacted by chat or email within 3 hours after placing the order (however, instant delivery products cannot be canceled).

              I haven't received an order confirmation email? Did you receive my order?

              An order confirmation email will be sent automatically. If your order has been completed and you have not received an email, it may be due to one of the following reasons.

              • There is an error in the email address you entered.
              • sorted into the spam folder
              • Unable to receive spam mail (Even if you do not set it yourself, there are some cases that it is automatically recognized as an error mail by the mail filter and cannot be received)

              In order to receive email smoothly, please set the receiving settings for "info@ronron-lolita.com" and "ronron.lolita@gmail.com" in the domain designation reception and "mail address reception permission settings".

              If you do not receive an order confirmation e-mail within an hour after placing your order, please contact us via chat or contact after setting the above reception permission (please let us know your e-mail address and name at the time of ordering).

               

              I don't know my order number

              You can find your order number on the order completion page or in the order confirmation email from RonRon.

               

              For example: #4 digit number" (Example: #1111)

              Please note that it is different from the number issued by payment companies such as Amazon Pay and Komoju.

              What payment methods can I use?

              You can choose from the following lists. Please note that credit cards, etc., can only be used in the name of the ordered person.(in order to verify identity, we may ask you to confirm your identity by phone, etc. or to submit identity verification documents). As to bank transfers and convenience store payments, please make payment within 5 days after placing your order.
              • Credit card
              • Bank transfer (transfer fee will be borne by the customer)
              • Convenience store payment (transaction fee of 190 yen will be borne by the customer)
              • paypal
              • PayPay (online payment)
              • Postpay (Payday)
              • Amazon Pay
              • Google Pay
              • Apple Pay
              • Shop Pay

              About returns/exchanges/refunds

              Can I return or exchange item?

              We do not accept any returns or exchanges because of customer's personal convenience, for example: it's different from my image, it was not delivered until the date I was planning to wear.

              Please see our Returns Policy for more information.

              I received a product that is different from what I ordered or it is defective.

              We apologize for the inconvenience.
              If you receive a different product or a defective product, please notify us by email to info@ronron-lolita.com within 3 days of arrival, specifying your name and order number (if you know) at the time of ordering. 
              *If you attach an image of the defective part when contacting us, we will be able to respond more smoothly after your inquiry. Thank you for your cooperation.
              Please see our Returns Policy for more information.

              About product

              サイズについて教えてください

              当店はセレクトショップですので、商品によってサイズ感が異なります。

              また、身長・体重が同じでもスタイルや骨格によって合うサイズは異なります。
              商品ごとに着丈等が記載されておりますので、お手持ちのお洋服等と比較してサイズをお選びいただくことをおすすめしております。

              Are the products genuine?

              About our items, they are genuine products that we purchased directly from overseas shops.

              We offer items at reasonable price by simplifying packaging and only selling items online.


              Bishu Lolita is also a genuine consignment item from Bishu Lolita .

               

              Which pannier should I choose?

              We propose panniers that match your desired dress.

              Please feel free to contact us via chat or contact with the URL and size of the dress you want.

              We also accept inquiries by DM on Twitter and Instagram .

              We also introduce how to choose a pannier on our blog. You can check it here .

              Do you have favorite function?

              RonRon does not currently have a Favorites feature.
              We apologize for the inconvenience.

              As an alternative to the favorites function, there are functions as follow: Please use it if you like.

              • Use "Share this product" to share on LINE keep memo or SNS such as Instagram
              • Add to cart ( The cart will be retained for 14 days. If you enter your e-mail address in the contact information on the checkout screen , the contents of your cart will be sent to you by e-mail.)

              Do you have a gift wrapping service?

              We do not offer gift wrapping services.

                Please tell me about quick delivery items

                See all ready-to-ship items

                *Instant delivery items refer to items for which "Immediate delivery" is selected on the "Delivery" tab among instant delivery items . Limited size and color.

                • Orders placed by noon on weekdays (convenience store payments or bank transfers must be paid) will be shipped from our domestic warehouse (Aichi Prefecture) on the same day . In the case of holidays, it will be shipped on the next business day.
                • It will be delivered by Yu-Pack. Delivered the next day after shipping at the shortest. Click here for details on the number of delivery days (Please enter "460-0007" in the "postal code of the sender" and the postal code of the delivery destination in the "postal code of the destination").
                • Please note that orders for only small items may be delivered by letter pack, click post, etc.
                • Delivery may take longer due to unforeseen circumstances such as weather. Please note that even in that case, we will not be able to cancel your order or issue a refund.
                • If you order regular items or reserved items at the same time, they will be shipped separately.
                • Yu-Pack parcels taken home due to absence will not be redelivered unless requested by the customer. If the storage period expires after 7 days due to absence, it will be returned to us, so please be sure to request a redelivery.
                • If the item is returned to us due to the above, in principle, we will not redeliver it. In addition, we will charge the full amount of the actual cost of the delivery, such as the actual cost of the round-trip shipping fee + administrative fee (1,980 yen or 6%) as a cancellation fee. The same is true for orders with free shipping. Click here for details

                others

                Please tell me the business hours and contact information of the customer service.

                Monday-Friday 10:00-18:00 (excluding Saturdays, Sundays, holidays, year-end and new year holidays)

                Phone: 052-684-6646

                Email: Please use the contact form